A Dated Purchase Receipt is Required for All Warranty Claims
and Must Accompany Equipment at Time of Service Request
Please Read Our Service Policy


Philadelphia Sound Productions, Inc.
SERVICE DEPARTMENT CLOSED
Vacation from Thursday 8-15 through 8-21

Please bring any new work after 8-21

questiontesting  newpartsparts  exclamationworking solvedcompleted merged at factory crossstorage

Topic-icon 6542 - SINGH

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#1 by Charlie
6542 - SINGH was created by Charlie
Requested Service
06-18-2019

JBL - Model SRX815P
Serial No. P1642-08635

Item Received
(Items are tested and troubleshot in the order they are received)

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

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#2 by Charlie
Replied by Charlie on topic 6542 - SINGH
After Testing JBL - Model SRX815P
06-20-2019
Woofer has slight rub that is audible in lower mid frequencies.
We will re-cone woofer...

You will be contacted with a repair estimate, and to secure a deposit if required

Spoke with customer 6/21/2019

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

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#3 by Charlie
Replied by Charlie on topic 6542 - SINGH
Part(s) C2R2275
Ordered 06-24-2019

We often receive parts for several repairs at one time,
once we receive your repair parts your speaker will be repaired in the order it was received.


Part(s) C4R2275
Is Back-Ordered until 07-15-2018
This will be updated once part(s) arrive from manufacturer

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

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#4 by Charlie
Replied by Charlie on topic 6542 - SINGH
Part(s) C2R2275
Shipped 7-19-2019

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

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#5 by Charlie
Replied by Charlie on topic 6542 - SINGH
Your speaker is on the bench
07-23-2019

Thank you for your patience during this process, once your repair is completed and tested, you will be notified here (as well as a phone call) letting you know to pick up your speaker.

We often receive parts for several repairs at one time, many times at the very end of our work day.
Once we receive your repair parts, your speaker will be repaired in the order it was received.

Re-coning requires time to clean old paper and glue before new speaker kit can be assembled, as well as time for the new glues to dry and cure before the speaker can be sounded for testing.


We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

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#6 by Charlie
Replied by Charlie on topic 6542 - SINGH
Repair Completed
07-25-2019

JBL - Model SRX815P
Serial No. P1642-08635

Is Ready for Customer Pickup
Shop Hours are Monday to Friday 9AM until 4:30 PM.
We accept: Visa – MasterCard – Cash

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

Please Log in or Create an account to join the conversation.

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