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Topic-icon 6534 - EVERYBODY_FIGHTS

  • Charlie
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2 weeks 5 days ago - 2 weeks 5 days ago #1 by Charlie
6534 - EVERYBODY_FIGHTS was created by Charlie
Requested Service
06-05-2019

JBL - Model CONTROL60PS/T
Serial No. U-808-007136-A

JBL - Model CONTROL60PS/T
Serial No. U-808-007901-A

JBL - Model CONTROL60PS/T
Serial No. U-808-008039-A

JBL - Model CONTROL60PS/T
Serial No. U-808-008040-A

Items Received
(Items are tested and troubleshot in the order they are received)

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2 weeks 5 days ago - 2 weeks 5 days ago #2 by Charlie
Replied by Charlie on topic 6534 - EVERYBODY_FIGHTS

Tested the "working" speaker, and it made a distinct clicking noise...
Removed speaker from enclosure to test on bench.
Upon inspection the compliance (rubber edge surrounding speaker, which allows it to move in and out)
is torn about 1/2 way around the outside edge.

Opened another and found same issue.
It seems all four have this issue (cracked compliance)


We are contacting JBL on your behalf to see if they will qualify this as a warranty repair.
We will call once we have their determination.

We will update this site and call you when your repair is finished
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2 weeks 5 days ago - 2 weeks 5 days ago #3 by Charlie
Replied by Charlie on topic 6534 - EVERYBODY_FIGHTS

After speaking with JBL technical support: 06-05-2019
"While having four speakers from different batches all fail with the same issue seems unusual,
The issue was reported to quality control and the serial numbers were recorded."


They have agreed to replace the woofers under warranty,
with the advice to take it easy as overdriving the speakers even for a short time can cause these issues.

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2 weeks 5 days ago #4 by Charlie
Replied by Charlie on topic 6534 - EVERYBODY_FIGHTS
Part(s) 5046564 Ordered
06-05-2019


Part(s) 5046564 Is in stock at manufacturer

Please allow 7-10 days shipping time for “in stock” parts orders

We often receive parts for several repairs at one time,
once we receive your repair parts your speaker will be repaired in the order it was received.


We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
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1 week 2 days ago - 2 hours 44 minutes ago #5 by Charlie
Replied by Charlie on topic 6534 - EVERYBODY_FIGHTS
3 of your speakers have been repaired and are ready to be picked up.
The 4th speaker requires an additional part to be completed.
The additional part is ordered and should be shipped shortly.

ALL your speakers have been fixed under warranty.
You can retrieve the completed speakers whenever you want.
We are here 9-4:30 M-F

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
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6 days 1 hour ago - 6 days 1 hour ago #6 by Charlie
Replied by Charlie on topic 6534 - EVERYBODY_FIGHTS
X-Over for last speaker shipped from factory
1Z08685A0342602994

Scheduled Delivery
Friday 06/21/2019

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2 hours 19 minutes ago #7 by Charlie
Replied by Charlie on topic 6534 - EVERYBODY_FIGHTS
Crossover out for delivery today

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