A Dated Purchase Receipt is Required for All Warranty Claims
and Must Accompany Equipment at Time of Service Request
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Topic-icon 6494 - LORA

  • Charlie
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4 months 1 week ago #1 by Charlie
6494 - LORA was created by Charlie
Requested Service
02-09-2019

EV - Model ZLX-15P
Serial No. 095797981981870106

Item Received
(Items are tested and troubleshot in the order they are received)

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
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4 months 1 week ago #2 by Charlie
Replied by Charlie on topic 6494 - LORA
After Testing EV - Model ZLX-15P
02-11-2019
Input Module PCBA needs to be replaced.

You will be contacted with a repair estimate shortly.

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

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4 months 1 week ago - 4 months 1 week ago #3 by Charlie
Replied by Charlie on topic 6494 - LORA
Part(s) F.01U.294.654 Ordered
02-13-2019

Part(s) F.01U.294.654 Is in stock at manufacturer

Please allow 7-10 days shipping time for “in stock” parts orders

We often receive parts for several repairs at one time,
once we receive your repair parts your speaker will be repaired in the order it was received.

We will update this site and call you when your repair is finished

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

Please Log in or Create an account to join the conversation.

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4 months 4 days ago - 1 month 3 weeks ago #4 by Charlie
Replied by Charlie on topic 6494 - LORA
Repair Part(s)
F.01U.294.654
Received : 02-19-2019

We often receive parts for several repairs at one time, many times at the very end of our work day.
Once we receive your repair parts, your speaker will be repaired in the order it was received.


We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

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  • Charlie
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1 month 3 weeks ago - 1 month 3 weeks ago #5 by Charlie
Replied by Charlie on topic 6494 - LORA
Warranty conditions for ELECTRO-VOICE products
Valid for North-America
(Version V1.0, March 13th 2019)


A: Product warranty
Bosch Building Technologies (in the following “warranty provider”) provides a warranty to the final customer (consumer) under the conditions stated herein that the products are free of defects in material and workmanship. The warranty period for ELECTRO-VOICE products is as follows and from the invoice date:
Three years for powered loudspeakers
Five years for non-powered loudspeakers
One year for loudspeaker accessories & hardware
Two years for R300 wireless microphones
Three years for RE3 wireless microphones
Three years for all other products
The product warranty applies exclusively to ELECTRO-VOICE products of Bosch Building Technologies.
B: Warranty conditions
1. Genera

1.1 Electro-Voice products from Bosch Building Technologies are sold in the United States and Canada through a network of authorized distributors, dealers, resellers and other authorized sources selected by Bosch Building Technologies. If the product is purchased from an unauthorized distributor, including retailers, online sellers, or mail order sellers, it will void the manufacturer’s warranty. To verify whether the distributor or seller is an authorized distributor of Bosch Building Technologies, please contact Bosch Building Technologies Customer Service at (800) 289-0096.
1.2 Warranty is granted only to the final customer. Warranty does not apply to distributors, and installation companies or second-hand purchasers of the products. In the case of the product being installed, the warranty is transferrable to second customers as long as the products stay in the same installation (e.g. building or campus). Final customers are all parties who have purchased products for their own needs (not for the purpose of resale) or who have purchased a building in which the products were first installed. The products must be installed in the installation in which it was first operated.
1.3 This warranty shall exist independently of legal warranty claims against the vendor of the products irrespective of non-contractual claims. This warranty is an independent, voluntary and complementary service provided by Bosch Building Technologies to the final customer. It does not affect the quality agreements between vendor and purchaser.
1.4 This product warranty shall apply within the United States and Canada. Claims arising from or in connection with this warranty must be filed in writing within the applicable warranty period.
2. Disclaimers / Liability limitations
2.1
This warranty is valid for normal and correct use and installation, and only under normal operating conditions. The warranty assumes that the performance of the product has not been reduced by actions or events outside the sphere of influence of Bosch Building Technologies, including without limitation:
Modifications/damage as a consequence of force majeure (storms, hail, fire, power outage, lightning, flooding, snow damage, avalanches, frost, earthquakes, tornadoes, volcanic eruptions, landslides, plagues of insects and other detrimental effects by animals, acts of war, etc.) or damage caused by third parties due to vandalism and theft,
unprofessional installation, commissioning, operation or improper removal and/or reinstallation of products (e.g. not in compliance
with current installation manual1), impairment through external influences (e.g. dirt, smoke, salt, chemicals and other impurities), interconnection with modules made by other manufacturers unless explicitly permitted in the product installation manual, defects of the system into which the product is integrated, insufficient ventilation. In particular the maximum temperatures according to the operating manual may under no circumstances be exceeded.
2.2 Furthermore, warranty claims will only be accepted if the products have been used according to their intended purpose and do not exhibit any signs of excessive wear and tear or external damage not reconcilable with normal use.
The serial number and/or type label must not be damaged. All installation and operating instructions must have been closely followed. Adherence to the safety and warning notes contained therein and the permissible installation and operating conditions specified on the data sheet is a prerequisite for the acceptance of warranty claims.

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

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1 month 3 weeks ago #6 by Charlie
Replied by Charlie on topic 6494 - LORA
Part F.01U.317.470 (AMP PCB)
ordered 4-30-2019

Expect 5-7 days shipping time from time of order.
We will update this page when your parts arrive.
We will also update this page and call you when the repair is completed.

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

Please Log in or Create an account to join the conversation.

  • Charlie
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1 month 2 weeks ago - 1 month 2 weeks ago #7 by Charlie
Replied by Charlie on topic 6494 - LORA
Your speaker is on the bench
05-06-2019

Thank you for your patience during this process, once your repair is completed and tested, you will be notified here (as well as a phone call) letting you know to pick up your speaker.

We often receive parts for several repairs at one time, many times at the very end of our work day.
Once we receive your repair parts, your speaker will be repaired in the order it was received.


We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

Please Log in or Create an account to join the conversation.

  • Charlie
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1 month 2 weeks ago - 1 month 2 weeks ago #8 by Charlie
Replied by Charlie on topic 6494 - LORA
Repair Completed
05-06-2019

EV - Model ZLX15P
Serial No. 095797981981870106

Is Ready for Customer Pickup
Shop Hours are Monday to Friday 9AM until 4:30 PM.
We accept: Visa – MasterCard – Cash

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

Please Log in or Create an account to join the conversation.

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