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Topic-icon 6495 - VELEZ

  • Charlie
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4 months 1 week ago - 4 months 1 week ago #1 by Charlie
6495 - VELEZ was created by Charlie
Requested Service
02-13-2019

JBL - Model PRX735

Item Received
(Items are tested and troubleshot in the order they are received)

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This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
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  • Charlie
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4 months 1 week ago - 3 months 6 days ago #2 by Charlie
Replied by Charlie on topic 6495 - VELEZ
Your part
PSU/AMP ASSY #5042333
will be covered under warranty.

Part 5042333 Ordered 02-13-2019
Please allow 7-10 days shipping time for “in stock” parts orders

We often receive parts for several repairs at one time,
once we receive your repair parts your speaker will be repaired in the order it was received.

We will update this site and call you when your repair is finished

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

Please Log in or Create an account to join the conversation.

  • Charlie
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3 months 1 week ago - 3 months 1 week ago #3 by Charlie
Replied by Charlie on topic 6495 - VELEZ
Repair Part(s)
5042333
Received : 03-10-2019

We often receive parts for several repairs at one time, many times at the very end of our work day.
Once we receive your repair parts, your speaker will be repaired in the order it was received.


We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

Please Log in or Create an account to join the conversation.

  • Charlie
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3 months 6 days ago - 3 months 6 days ago #4 by Charlie
Replied by Charlie on topic 6495 - VELEZ
There was an issue with the part we received from the factory.
We will update you as soon as we have an answer.

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

Please Log in or Create an account to join the conversation.

  • Charlie
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1 month 2 weeks ago - 1 month 2 weeks ago #5 by Charlie
Replied by Charlie on topic 6495 - VELEZ
After speaking with a JBL factory representative 05/03/2019

The part needed to repair your speaker (input PCB) is no longer available from JBL
The answer (up until now) was to just replace the entire Amplifier Module.
The Amplifier module is no longer available from the factory either.
JBL is no longer supporting this product.

So, with that being said, we have no way to get the parts needed to complete your repair.
We apologize for the inconvenience this may have caused.
You can pick up your speaker Monday-Friday 9AM-4:30PM

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here

Please Log in or Create an account to join the conversation.

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