A Dated Purchase Receipt is Required for All Warranty Claims
and Must Accompany Equipment at Time of Service Request
Please Read Our Service Policy


questiontesting  newpartsparts  exclamationworking solvedcompleted merged at factory crossstorage

Topic-icon 6478 - STEPTOE

  • Charlie
  • Charlie's Avatar Topic Author
More
4 months 1 day ago - 2 months 1 week ago #1 by Charlie
6478 - STEPTOE was created by Charlie
Requested Service
12-18-2018

JBL - Model EON515XT
Serial No. 15003628250

JBL - Model EON510
Serial No. none

Items Received
(Items are tested and troubleshot in the order they are received)

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here
  • Charlie
  • Charlie's Avatar Topic Author
More
4 months 1 day ago - 4 months 1 day ago #2 by Charlie
Replied by Charlie on topic 6478 - STEPTOE
After Testing
EON515XT has a non working tweeter (JBL 2414H)
Replace

EON510 does not power on and will need the (Main AMP PCBA) replaced.

We will call with a repair estimate.

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here
  • Charlie
  • Charlie's Avatar Topic Author
More
3 months 1 week ago #3 by Charlie
Replied by Charlie on topic 6478 - STEPTOE
After speaking with you on the phone we will go head with your repairs.

JBL closed 12-21 for inventory and systems maintenance.
They were expected to re-open 1-7-19 however at present they have not re-opened.

We will order your parts as soon as the parts department becomes available.
Sorry if this causes any delay in repairing your speakers.

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here
  • Charlie
  • Charlie's Avatar Topic Author
More
3 months 4 days ago #4 by Charlie
Replied by Charlie on topic 6478 - STEPTOE
Part(s)
342423-002x
444970-001
Ordered 01-16-2019


Part(s)
342423-002x
444970-001
Are in stock at manufacturer
Please allow 7-10 days shipping time for “in stock” parts orders

We often receive parts for several repairs at one time,
once we receive your repair parts your speaker will be repaired in the order it was received.

We will update this site and call you when your repair is finished

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here
  • Charlie
  • Charlie's Avatar Topic Author
More
2 months 3 weeks ago - 2 months 3 weeks ago #5 by Charlie
Replied by Charlie on topic 6478 - STEPTOE
Repair Part(s)
44970-001Amp PCBA - EON10
Received : 01-24-2019

This speaker (EON10) is repaired and ready for pick-up
We are still awaiting the part for the EON15


We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here
  • Charlie
  • Charlie's Avatar Topic Author
More
2 months 3 weeks ago #6 by Charlie
Replied by Charlie on topic 6478 - STEPTOE
Tweeter shipped from factory 1-23-19
We expect to receive it soon.

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here
  • Charlie
  • Charlie's Avatar Topic Author
More
2 months 3 weeks ago #7 by Charlie
Replied by Charlie on topic 6478 - STEPTOE
Repair Part(s)
342423-002x
Received : 01-29-2019

We often receive parts for several repairs at one time, many times at the very end of our work day.
Once we receive your repair parts, your speaker will be repaired in the order it was received.


We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here
  • Charlie
  • Charlie's Avatar Topic Author
More
2 months 1 week ago #8 by Charlie
Replied by Charlie on topic 6478 - STEPTOE
Repair Completed
02-08-2019

JBL- Model EON515XT
Serial No. 15003628250

Is Ready for Customer Pickup
Shop Hours are Monday to Friday 9AM until 4:30 PM.
We accept: Visa – MasterCard – Cash

We will update this site and call you when your repair is finished
This is all the information currently available about your repair.
If your estimate increases or your repair is complete we will call you.
Please follow the progress of your repair here
Powered by Kunena Forum
Philadelphia Sound Productions, Inc. Come Visit Our Shop!