You will be presented a copy of this policy when you request service.
Service and Repair Conditions Acknowledgement
By signing, the Customer acknowledges and accepts Philadelphia Sound Productions, Inc. (PSP) terms of service and repair. Signature and authorization are required prior to any service. Repairs submitted under warranty also require signature and authorization to be serviced.
The customer also agrees to not hold PSP liable for any and all damage done to their equipment during the normal course of troubleshooting and inspection. Speaker cones and voice coils as well as speaker diaphragms may need to be removed for inspection. This is done to determine warranty status only after the voice coil is deemed inoperable.
Labor and Parts, not covered under the warranty will have repair charges assessed. Actual charges are to be determined by PSP and will require customer approval before conducting repair or service work. A minimum diagnostic fee of $20.00 will be charged for equipment found with no problem or problems not covered under the warranty. Customer agrees to all associated shipping costs either to the factory or return shipped to the customer for any non-warranty work. Philadelphia Sound promises to have your repair done in as timely a manner possible. Part availability can delay this process and is not the fault of PSP.
I have read and understand the Service Conditions Acknowledgement and Policy_______________________________________
Completed Repairs Policy
Upon completion of the service or repair work done PSP will notify the customer and arrange for them to pick up their equipment. Repaired items or items deemed not repairable must be picked up within 30 calendar days from that time. After 30 calendar days a storage fee of $5.00 per week will be assessed and added to the repair bill. The customer is allotted an additional 15 days (if storage is paid) to pick up their property after which time is will be considered "abandoned" and become the property of PSP. We retain the right to dispose of or sell all service or repair work left longer than 45 days from when customer agreed to pick up equipment.
I have read and understand the Completed Repairs Policy__________________________________________________________